Responsible Gambling Policy

At SpinStag we take responsible gambling seriously. We want play to remain safe and under your control, so we provide clear tools, practical limits and friendly support to help you manage your account and your time online. If you ever feel gambling is becoming a problem, we encourage you to use these resources and seek help.

Our player protection principles

We aim to keep play transparent and controlled. That means offering easy-to-use account tools, clear information about options and swift action when a player requests restrictions. We respect privacy and follow strict procedures when identity checks or behavioural reviews are needed to protect both the player and the wider community.

Activity-control tools

You can manage your activity directly from your account. Controls are simple to set and take effect immediately so you can tailor your play to suit your needs.

• Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
• Session reminders - receive periodic alerts that show time spent and recent activity.
• Reality checks - opt in to pop-ups that prompt you to review your session and balance.

Deposit and loss limits

Deposit limits are the primary tool we provide to help you budget. You can lower limits at any time and increases are subject to a cooling-off period. If you prefer, ask our support team to apply a loss limit or to help set a level that meets your needs.

Time limits and account breaks

Short time-outs and longer account breaks are available if you need to step away. Time-out options typically range from 24 hours to 30 days. For longer-term breaks, you can request a temporary exclusion for several months.

Self-exclusion

If you decide to stop gambling for an extended period, self-exclusion will block access to your account and stop marketing contact. Self-exclusion requests are taken seriously and cannot be reversed before the agreed period ends. We will provide information on next steps and help you lock your account quickly.

Signs of problematic behaviour

Watch for changes such as chasing losses, hiding activity, neglecting responsibilities, borrowing to gamble or using multiple accounts. If friends or family express concern, take that seriously and consider applying limits or self-exclusion.

Practical tips to stay in control

• Set a sensible deposit limit before you play.
• Use session reminders and stick to planned play times.
• Avoid gambling when stressed, tired or under financial pressure.
• Keep records of deposits and losses to stay aware of spending.

Professional help and support organisations

If you need extra support, professional organisations can help with advice and practical support. In the UK, recognised services include GamCare and BeGambleAware. If you would like our help contacting these organisations or applying controls to your account, get in touch via [email protected].