These Terms and Conditions set out the rules that apply when you use the services provided by SpinStag. They explain the relationship between you and us, the responsibilities we each have, and the practical rules that govern accounts, payments, promotions and disputes. By registering or playing you accept these terms and any applicable product rules that sit alongside them.
You are responsible for keeping your account details secure and for any activity that happens under your login. Only open one account in your name; multiple accounts, shared accounts or attempts to bypass limits will result in suspension and forfeiture of funds where abuse is suspected. Tell us immediately if you believe your account has been accessed without permission.
Access to our services is limited to persons who meet our eligibility criteria. You must be at least 18 years old and legally permitted to gamble in your jurisdiction. We may restrict access from certain countries. We will carry out identity and age verification checks and may ask you to provide documentation before allowing play or processing withdrawals.
Use the platform fairly and lawfully. Do not attempt to manipulate games, exploit software, place bets on behalf of others, or use automated tools to play unless expressly permitted. Any activity that we reasonably consider fraudulent, abusive or harmful to the integrity of the service may result in suspension, account closure and withholding of funds pending investigation.
Promotions and bonuses are subject to separate terms. Where a bonus applies, specific promotional rules will govern eligibility, wagering, game contribution and time limits. We reserve the right to refuse, withdraw or reclaim bonuses where there is evidence of abuse or disagreement with promotional rules. Winnings from bonuses may be withheld until verification checks are complete.
Deposits must be made using accepted payment methods and in the currencies we offer. We may impose minimum and maximum limits and require proof of payment method ownership. Withdrawals are subject to verification checks and may be delayed while documentation is reviewed. We may apply internal limits or temporary holds where required to comply with our obligations or to investigate suspicious activity.
If you have a complaint, contact [email protected] with full details. We aim to investigate and respond promptly. If a resolution cannot be agreed, we will provide information on any independent dispute resolution options that may be available. While we investigate, relevant funds may remain on hold until the matter is resolved.
We may change these terms from time to time. Material changes will be notified to account holders by message within your account or by email. Continued use of the service after notification constitutes acceptance of the updated terms. It is your responsibility to review the current terms regularly.
